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Important Notices and Information

Important Notices and Information

Below are important notices regarding nondiscrimination & accessibility, and language services & auxiliary aids and services for CareWell Services Southwest.

Notice Informing Individuals About Nondiscrimination & Accessibility

Discrimination is Against the Law. 

CareWell Services Southwest complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2). CareWell Services Southwest does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

CareWell Services Southwest:

Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:

  • Qualified sign language interpreters.
  • Written information in other formats (large print, audio, accessible electronic formats, other formats).
 
Provides free language assistance services to people whose primary language is not English, which may include:
  • Qualified interpreters.
  • Information written in other languages. 
 
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact the Chief Compliance Officer. 
 
If you believe that CareWell Services Southwest has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
 
Chief Compliance Officer
CareWell Services, Southwest
Region 3B Area Agency on Aging
200 W. Michigan Ave., Suite 102
Battle Creek, MI  49017
269-966-2475
 
You can file a grievance in person or by mail, or email. If you need help filing a grievance, the Chief Compliance Officer is available to help you.
 
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at the U.S. Department of Health and Human Services Offices for Civil Rights website or by mail or phone at:
 
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019 / 1-800-537-7697 (TDD)
 
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.

Notice of Availability of Language Assistance Services & Auxiliary Aids and Services (§ 92.11)

ATTENTION: If you speak Spanish, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 269-966-2450 or speak to your provider.

ATTENTION: If you speak Burmese, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 269-966-2450 or speak to your provider.

Policy Board Meeting Notice

Monday June 24, 2024 at 5:30 pm

Meeting will be held at:

CareWell Services Southwest

200 W Michigan Ave., Suite 102

Battle Creek, MI 49017

(800) 626-6719

 
For more information on our Policy Board please click on the button below:
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